Capability Alliance is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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1. What is Personal Information?

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Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include, but is not limited to, your name, address, email address, telephone number, and payment-related contact details.

 

2. What Personal Information We Collect and Why

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We collect personal information for the primary purpose of providing our services, products, and information to you. This may include:

• Delivering consulting, learning, and digital products

• Processing payments and managing subscriptions

• Responding to enquiries and providing customer support

• Communicating with you about services, updates, and events

• Marketing and business development activities where permitted

 

Where reasonable and practicable, we will explain why we are collecting personal information and how it will be used at the time of collection.

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3. How We Collect Personal Information

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Personal information may be collected in a number of ways, including:

• Direct communication via phone, email, or online forms

• Purchases or subscriptions through our website www.capabilityalliance.com.au

• Payment processing through third-party providers

• Website cookies, analytics, and tracking technologies

• Publicly available sources and professional networks

• Third parties where permitted by law.
   

We do not guarantee the privacy practices of authorised third-party websites or platforms linked to our site.

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4. Sensitive Information

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Sensitive information includes information about an individual’s health, racial or ethnic origin, political opinions, religious beliefs, union membership, or criminal history. 

 

We will only collect or use sensitive information:

• For the primary purpose for which it was obtained

• For a directly related secondary purpose

• With your consent

• Where required or authorised by law
   

5. Payments, E-Commerce, and Third-Party Providers

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Payments made through our website are processed securely via Wix and Stripe. Capability Alliance does not store credit card details.

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Stripe and Wix may collect, store, and process personal information in accordance with their own privacy policies and security standards. We encourage you to review those policies directly.

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6. Overseas Disclosure of Personal Information

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Some third-party service providers we use, including Wix and Stripe, may store or process personal information outside Australia, including in the United States and other jurisdictions.

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Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with Australian privacy laws, or that an applicable exception under the Privacy Act applies.

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7. Cookies, Analytics, and Website Tracking

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Our website uses cookies and similar technologies to:

• Improve website functionality and user experience

• Analyse website traffic and usage patterns

• Support marketing and communications activities.
   

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the website.

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8. Direct Marketing

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We may use personal information to provide you with information about our services, events, or resources where you would reasonably expect such communications.
 

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in our emails, or

• Contacting us using the details below.
   

9. Disclosure of Personal Information
 

We may disclose personal information:

• To third parties with your consent

• To service providers who assist us in delivering services

• Where required or authorised by law.
   

We do not sell personal information.

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10. Security of Personal Information
 

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.

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When personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it, subject to legal and business record-keeping obligations. Some records may be retained for a minimum of seven years.

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11. Access and Correction
 

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

Requests can be made in writing.

We may require identification before releasing information. We do not charge for access requests, but an administrative fee may apply for providing copies.

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12. Data Breaches
 

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme and notify affected individuals and the OAIC as required by law.

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13. Maintaining the Quality of Personal Information
 

We take reasonable steps to ensure that personal information is accurate, complete, and up to date. If you believe information we hold is incorrect, please contact us so it can be updated.

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14. Policy Updates
 

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

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15. Privacy Enquiries and Complaints
 

If you have any questions or concerns about this Privacy Policy or how we handle personal information, please contact us via the contact form on our website.
 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.